What Information We Hold and Why
When you open an account, we collect the details you submit during registration — your name, email address, mobile number, and the payment method you link, whether that's GCash, Maya, or InstaPay. Every time you make a deposit or request a withdrawal, our system logs the
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transaction reference, amount, and the channel used, so your account wallet stays accurate and disputes can be resolved quickly. We also collect device and session data — your browser type, IP address, and session timestamps — to keep your account secure and detect unusual access patterns.
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If you contact support, the conversation is stored so our team can follow up without asking you to repeat yourself. We do not sell your personal data to third parties. Data shared with payment processors like GCash, Maya, and InstaPay is limited strictly to what those
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processors need to complete your transaction. We retain your account data for as long as your account is active and for a period after closure as required by applicable law. Where local law in the Philippines permits, you may request a copy of your data, ask
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us to correct inaccuracies, or request deletion — subject to any legal retention obligations we must meet.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.